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Delivery Time

We need to process, pack and schedule your order for delivery. Once the order has been confirmed, we normally deliver your product within 48 hours in the case of Kathmandu, Lalitpur & Bhaktapur.

Our out-of Kathmandu Valley deliveries are handled by our reliable Logistics Partner, carefully selected after trying out nine different Logistics Companies based in Kathmandu. Once we drop your package at their office, they will deliver it to your doorstep within 2-3 days in case of a major city like Pokhara. It normally takes 4-6 days delivery time for far-flung cities.

Delivery Charge

We have outsourced our deliveries to multiple logistics companies and the delivery charge that we collect is to be paid to them based on current rate.

Standard Delivery Charge:

Inside Kathmandu’s Ring-road: NRS 100

Outside Kathmandu’s Ring-road: NRS 150 (Godavari, Chandragiri, Kirtipur, Lubhu, Budhanilkantha, Tokha, Bhaktapur, etc)

Outside Kathmandu Courier Charge: NRS 135 & above based on airline cargo fare and courier companies’ charge.

 

For inside Kathmandu Valley:

Estimated Delivery time for Kathmandu, Bhaktapur, and Lalitpur: 1-2 working days.

After placing your order, please allow 2 working days for us to prepare, schedule, and deliver your order.

Please note that delivery could be delayed due to unexpected circumstances such as road or air traffic congestion caused by local demonstrations, road blockades, bad weather, and natural calamities such as landslides, earthquakes, and floods. If there is a delay in delivery as a result of unprecedented incidents, we will contact our customers as soon as possible.

 

For a Product Exchange

We recommend sizes to our customers according to their height, weight, and preference, and our size guide. In case, if you feel doubtful regarding the size and color then we advise you to visit the physical store location and check all the options and get the one that fits you well.

Within 1-2 business days of receiving the product, we will process the exchange request. We’ll inform you right away if the item you’d like to exchange is no longer available.

Conditions for Exchange:

Our exchange policy is valid for 2-3 days from the date of purchase. Unfortunately, we are unable to approve your request if two days have passed since your purchase.

  • All merchandise must be unwashed and unworn with the original tags attached.
  • Items that have been altered, used, or damaged are not eligible for return/exchange.
  • The exchange must be requested on the same day or the next day of the delivery date.
  • No free delivery in case of exchange.
  • NRS 100 delivery charge will be added for your exchange inside Kathmandu Valley.
  • Outside Kathmandu Valley Exchange: Delivery charge as per location, Pre-payment via Online Payment.
  • We don’t accept exchange on the clearance sale products purchased from our physical store or online.
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