We are back online !

Search

No Cash Refund policy

Any transaction done will not be eligible for a monetary refund. In case of size and color issues, customers will have the option for exchange/ given store credit to use for the purchase of another item. There will be no cash refunds and we do not accept returns.

In case of Faulty/ Damaged Product

While these cases are extremely rare, however, if you do receive a damaged product, we will exchange it with a fresh piece. Please contact us with information about the product and the defect if you receive a defective item. We will thoroughly inspect the returned product upon receipt and inform you, within 1-2 business days, if you are eligible for a replacement due to the defect.

All merchandise must be unwashed and unworn with the original tags attached. All returns require proof of payment, and all garments are subject to inspection.

We will thoroughly inspect the returned product upon receipt and inform you within 1-2 business days if you are eligible for a cash refund or replacement due to the defect.

 

For a Product Exchange

We recommend sizes to our customers according to their height, weight, and preference, and our size guide. In case, if you feel doubtful regarding the size and color then we advise you to visit the physical store location and check all the options and get the one that fits you well.

Within 1-2 business days of receiving the product, we will process the exchange request. We’ll inform you right away if the item you’d like to exchange is no longer available.

Conditions for Exchange:

Our exchange policy is valid for 2-3 days from the date of purchase. Unfortunately, we are unable to approve your request if two days have passed since your purchase.

  • All merchandise must be unwashed and unworn with the original tags attached.
  • Items that have been altered, used, or damaged are not eligible for return/exchange.
  • The exchange must be requested on the same day or the next day of the delivery date.
  • No free delivery in case of exchange.
  • NRS 100 delivery charge will be added for your exchange inside Kathmandu Valley.
  • Outside Kathmandu Valley Exchange: Delivery charge as per location, Pre-payment via Online Payment.
  • We don’t accept exchange on the clearance sale products purchased from our physical store or online.
Back to Top
Product has been added to your cart