At Aroan, we strive to ensure you are completely satisfied with your purchase. If for any reason you need to exchange an item, please review our policy below:
Overview
Our Exchange policy lasts 2 days after purchase. If 2 days have passed since your purchase, we can’t offer you an exchange. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Eligibility for Exchange:
- All merchandise must be unwashed, unworn, and in its original condition, with all tags attached.
- Items that have been altered, used, damaged, or are missing tags will not be accepted for exchange.
- Exchange Request Timeline:
- Exchange requests must be made either on the day of delivery or by the next day at the latest. Requests made after this period will not be accepted.
- Non-Exchangeable Items:
- Personalized, custom-made, or final sale items cannot be exchanged.
- Any promotional or discounted items may not be eligible for exchange unless explicitly stated.
- Exchange Process:
- To initiate an exchange, please contact our customer service team via [Contact Information] and provide your order details.
- Once approved, you will receive instructions on how to return the item for exchange.
- Shipping Costs:
- Any shipping costs incurred during the exchange process are the responsibility of the customer unless the exchange is due to a defect or error on our part.
Condition of Returned Items: To complete your return, we require a receipt or proof of purchase. Returned items must be in their original packaging to be eligible for exchange. Once your return is received and inspected, we will send you a message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange as in case it has been used and smells of perfume or sweat, we will not be able to process your exchange request and send back the same goods.
By following these guidelines, we can ensure a smooth and satisfactory exchange experience. If you have any questions do contact us.
Return Policy
Products cannot be returned after purchase, however, if you would like to return a product and would like to wait for new arrivals then the payment you made will be issued as store credit. This store credit can be used for future purchases in our store.
Store credit can be applied to purchase any item in our store.
Store credit does not expire, allowing you to use it at your convenience.
Non-Transferable: Store credit is issued to the original purchaser and cannot be transferred to others.
Sale Policy
Only regular priced items may be exchanged. Sale items cannot be exchanged.
Sale Policy
- No exchange/return on heavily discounted sale products under any circumstances.
- Due to limited availability of sizes and colors, exchanges are not possible for sale items.
- We cannot take bookings unless full prepayment is done by the customer along with the shipping charges.
- We recommend visiting our store to physically try on products before purchasing to ensure proper fit and satisfaction.
Shipping returns
To return your product for exchange, you should mail your product to our shop address.
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at business.aroan@gmail.com for questions related to exchange or returns.