FREQUENTLY ASKED QUESTIONS
Why is everything I want sold out?
It’s never easy to estimate the demand for all items, sizes, and colors in advance of a sale. We have good stock levels of the upcoming products before the commencement date. However, things may sell faster than expected, and supply levels may be reduced before the start date.
When the products are officially launched, we are always quite busy, and we operate on a first-come, first-serve basis to be as fair as possible to all of our customers.
If you have been disappointed please do contact our Customer Service team at
+ 977 9884064967 and they will be able to suggest an alternative outfit.
Where is the Physical Store?
We have opened up a minimalistic store and office at Sukedhara.
Some of our products including our ‘factory surplus’ that are unreleased online are also available for display and purchase here.
It’s inside Shivabhumi Colony. The exact address can be found on Google Maps. It is usually open from 12 noon to 7 pm. We are open on alternate Saturdays as well.
Physical Store Contact Number: + 977 9884064967
Do you offer a repair service?
We do offer a repair service. If your favourite Aroan product accidentally gets damaged during one of your adventures, you can still contact us. We are happy to have a look at it and if at all possible, our Repairs team will fix it for a reasonable fee.
What’s not covered is the normal wear and tear, the natural breakdown beyond the reasonable life of the materials and components, modifications or alterations, damage caused by improper use, improper maintenance, improper storage, negligence, accident, or damage as a result of the use of the product for which it was not designed.
For Seam Repair
Because of wear and tear, if the seam (stitched part) of your clothing starts to rip, then we will mend it. However, we won’t be able to repair the garment if there’s a rip, cut, hole between the seams on the fabric.
For Zipper Repair
Slider Replacement:
Does your zipper separate? If the teeth are visibly intact, this is a slider issue. Over time, the slider mechanism wears out and doesn’t mesh the zipper teeth together quite as firmly. To fix it, we’ll simply swap out your slider for a new one.
We can also have a look at your Aroan product’s broken and damaged zipper and replace it with a new one.
Please note that we can process and complete your repair in 30-45 days and we will need to charge for new raw materials used in the repair and a nominal repair fee.